At Reedy 1st Decks, we are committed to delivering exceptional pitch deck design services that exceed our clients’ expectations. We understand that every project involves a significant investment of trust and resources, and we take that responsibility seriously. This Refund & Revision Policy outlines our commitment to fairness, transparency, and client satisfaction at every stage of the engagement.
This policy should be read in conjunction with our Terms & Conditions and Privacy Policy. In the event of any conflict between this policy and the Terms & Conditions, the Terms & Conditions shall prevail.
1. Our Satisfaction Commitment
We believe that a great pitch deck is the result of close collaboration between our team and the client. Our process is designed to minimize the risk of dissatisfaction through:
- Detailed Discovery: A thorough 30-minute discovery call to understand your goals, audience, and expectations before any work begins
- Written Project Scope: A clear, detailed proposal documenting exactly what will be delivered, including slide count, timeline, revision rounds, and deliverable formats
- Narrative Approval: Client sign-off on the slide-by-slide outline and narrative framework before visual design begins
- Iterative Feedback: Structured revision rounds to refine the design based on your feedback
- Post-Delivery Support: 7 days of complimentary minor tweaks and adjustments after final delivery
Despite these safeguards, we recognize that situations may arise where a refund is appropriate. The sections below detail our refund policy for every possible scenario.
2. Refund Eligibility by Project Stage
Our refund policy is structured around the stage of the project at the time of the cancellation or refund request. Each stage represents a different level of work investment.
2.1 Stage 1 — Before Project Confirmation
Scenario: You have had a discovery call and/or received a proposal, but have not yet approved the Project Scope or made the Advance Payment.
Refund: No payment has been made, so no refund is applicable. Discovery calls and proposals are provided free of charge with no obligation.
2.2 Stage 2 — After Advance Payment, Before Work Begins
Scenario: You have approved the Project Scope and made the 50% Advance Payment, but no design or strategy work has started (i.e., the onboarding questionnaire has not been completed, or we have not yet begun the Content & Strategy phase).
Refund: Full refund (100%) of the Advance Payment. The refund will be processed within 7–10 business days via the original payment method.
How to request: Send an email to hello@reedy1stdecks.site with the subject line “Cancellation Request — [Your Project Name]” before any work has commenced.
2.3 Stage 3 — Content & Strategy Phase (Day 2–4)
Scenario: We have begun developing the narrative framework, slide-by-slide outline, and/or content strategy for your deck.
Refund: The Advance Payment is non-refundable. This is because significant intellectual effort and time have been invested in understanding your business, developing the narrative arc, and creating the content strategy. However, we will deliver all work completed to date (narrative outline, content framework, research notes) to you in a usable format.
2.4 Stage 4 — Design Phase (Day 4–12)
Scenario: Visual design of the slides has begun or is in progress.
Refund: The Advance Payment is non-refundable. We will deliver all work completed to date, including any designed slides in their current state (PPTX/PDF format). No Balance Payment is required for incomplete work.
2.5 Stage 5 — After Final Delivery
Scenario: The completed deck has been delivered and the Balance Payment has been made.
Refund: Refunds after final delivery are handled on a case-by-case basis through our Escalation Process (see Section 5 below). Post-delivery refunds are only considered in cases where we have demonstrably failed to meet the agreed Project Scope.
3. Revision Rounds — Detailed Policy
Revisions are a critical part of our process and are designed to ensure you are completely satisfied with the final deliverable.
3.1 Included Revision Rounds by Package
| Package | Revision Rounds | Turnaround per Round |
|---|---|---|
| Starter (₹9,999–₹14,999) | 1 round | 2–3 business days |
| Growth (₹19,999–₹34,999) | 2 rounds | 2–3 business days |
| Premium (₹49,999–₹79,999) | 2 rounds | 2–3 business days |
| Enterprise (₹1,00,000+) | 2 rounds + ongoing support | 2–3 business days |
3.2 What Counts as One Revision Round
A revision round is defined as one consolidated set of feedback submitted by the Client, followed by our implementation of those changes. To ensure efficiency and accuracy:
- All feedback for a single round must be submitted in one document or email (not spread across multiple messages over multiple days)
- We recommend using our feedback template (provided with each draft) or a shared Google Doc with specific slide-by-slide comments
- Feedback should reference specific slide numbers and clearly describe the requested changes
- Contradictory feedback within the same round (e.g., “make the text bigger” on one slide and “make the text smaller” on a similar slide) will be flagged for clarification before implementation
3.3 What Revisions Cover
Included revisions cover modifications within the approved design direction:
- Text edits, corrections, and content updates
- Data and chart updates
- Color adjustments within the approved palette
- Layout repositioning and spacing adjustments
- Image swaps (with client-provided alternatives)
- Font size and weight adjustments
- Icon or graphic element repositioning
- Minor animation timing adjustments (Enterprise package)
3.4 What Revisions Do NOT Cover
The following are considered out-of-scope changes and are not included in standard revision rounds:
- Complete redesign or change of the approved visual direction (e.g., switching from a dark theme to a light theme after the design has been approved)
- Addition of new slides beyond the agreed slide count
- Fundamental changes to the narrative structure after the outline has been approved
- Requests for entirely new content sections not discussed during the strategy phase
- Changes to the deliverable format not specified in the original Project Scope
- Requests that effectively constitute a new project
Out-of-scope changes can be accommodated as additional work. We will provide a quote for the additional work before proceeding, and the Client must approve the additional cost in writing.
3.5 Additional Revision Rounds
If you need more revisions beyond what is included in your package, additional rounds are available at ₹2,999 per round. We will always notify you before any additional charges are incurred and will only proceed with your written approval.
3.6 Revision Request Deadline
Revision requests must be submitted within 7 calendar days of receiving the draft. If no feedback is received within 7 days, the draft will be considered approved, and the project will proceed to the next stage. Late feedback (after the 7-day window) may be treated as a new revision round.
4. Post-Delivery Support
After the final delivery of your completed deck, we provide 7 calendar days of complimentary minor tweaks. This post-delivery support covers:
- Fixing typos, grammatical errors, or formatting inconsistencies that were present in the delivered files
- Minor text edits (e.g., updating a phone number, correcting a name, adjusting a date)
- Exporting the deck in an additional format (e.g., providing a Google Slides version in addition to PPTX)
- Minor color or font adjustments on specific slides
Post-delivery support does not cover:
- New slide creation or significant content additions
- Major design changes or layout overhauls
- Changes that constitute a full revision round
- Requests made after the 7-day support window has expired
After the 7-day support window, any additional changes will be quoted as a new project or add-on service at our standard rates.
5. Escalation Process for Dissatisfaction
If you are not satisfied with the final deliverables after all included revision rounds have been used, we have a structured escalation process to resolve the issue:
Step 1 — Goodwill Revision (Free)
We will offer one additional revision round at no extra cost as a goodwill gesture. This round follows the same process as standard revisions: consolidated feedback in one document, implemented within 2–3 business days.
Step 2 — Senior Review
If you remain unsatisfied after the goodwill revision, the project will be escalated to our Founder & Creative Director for a personal review. The senior review includes:
- A direct call with the Client to understand specific concerns
- An independent assessment of the deliverables against the agreed Project Scope
- A written action plan to address the Client’s concerns
Step 3 — Partial Refund Consideration
If, after the senior review and additional revisions, the Client is still dissatisfied, we will discuss a partial refund on a case-by-case basis. The refund amount will be determined based on:
- The extent to which the deliverables deviate from the agreed Project Scope
- The amount of work completed and delivered
- Whether the dissatisfaction is related to subjective design preferences or objective scope failures
- The Client’s responsiveness and participation during the revision process
Step 4 — Full Refund (Exceptional Cases)
In exceptional cases where we have clearly and demonstrably failed to meet the agreed Project Scope — for example, delivering significantly fewer slides than agreed, missing critical content sections, or producing work of a quality substantially below professional standards — we may offer a full refund of the Balance Payment. The Advance Payment refund in such cases will be determined based on the work already completed and delivered.
6. Non-Refundable Items
The following items are non-refundable under all circumstances:
6.1 Rush Delivery Surcharge
The +40% rush delivery surcharge is non-refundable once the rush timeline has been committed to. Rush delivery requires immediate reprioritization of our production queue, rescheduling of other projects, and allocation of additional resources. These costs are incurred the moment the rush order is confirmed, regardless of whether the project is subsequently cancelled.
6.2 Completed Add-On Services
Refunds for add-on services follow the same stage-based policy as the main project:
- One-Pager Design (₹3,999): Refundable before work begins; non-refundable after work has started
- Executive Summary — 2 pages (₹5,999): Refundable before work begins; non-refundable after work has started
- Financial Model Visualization (₹7,999): Refundable before work begins; non-refundable after work has started
- Animated/Motion Version (₹12,999+): Refundable before work begins; non-refundable after work has started
- Script/Narration Writing (₹6,999): Refundable before work begins; non-refundable after work has started
- Additional Revision Rounds (₹2,999 each): Non-refundable once the revision round has been initiated
6.3 Advance Payment After Work Begins
As detailed in Section 2, the 50% Advance Payment becomes non-refundable once design or strategy work has begun (Stage 3 onwards). This payment covers the intellectual effort, research, strategy development, and initial design work invested in the project.
7. Refund Processing
7.1 Refund Timeline
- Refund approval: Within 48 hours of receiving a valid refund request
- Refund processing: 7–10 business days from the date of approval
- Bank/payment processor processing: Additional 3–5 business days depending on the payment method and bank
7.2 Refund Method
Refunds are processed via the original payment method used for the transaction:
- UPI payments: Refunded to the original UPI ID
- Bank transfers (NEFT/IMPS): Refunded to the original bank account
- Razorpay payments: Refunded through Razorpay to the original payment source
- Stripe payments: Refunded through Stripe to the original card or bank account
If the original payment method is no longer available (e.g., closed bank account, expired card), we will work with you to arrange an alternative refund method.
7.3 Currency & Conversion
Refunds for international clients are processed in the original currency of payment. Any currency conversion differences between the time of payment and the time of refund are the responsibility of the Client’s bank or payment processor. Reedy 1st Decks is not responsible for exchange rate fluctuations.
8. Chargebacks & Disputes
We strongly encourage clients to contact us directly at hello@reedy1stdecks.site before initiating a chargeback or payment dispute with their bank or payment processor. We are committed to resolving all concerns fairly and promptly.
If a chargeback is initiated without first contacting us:
- We will provide all relevant documentation to the payment processor, including the signed Project Scope, delivery confirmations, and communication records
- The Client’s access to all deliverables and project files will be suspended pending resolution of the dispute
- If the chargeback is found to be unjustified, the Client may be responsible for any chargeback fees incurred by Reedy 1st Decks
9. Project Abandonment
If a project becomes inactive due to Client non-responsiveness (no communication, feedback, or materials provided for more than 30 calendar days despite at least 3 follow-up attempts from our team):
- We will send a final notice via email and WhatsApp informing the Client that the project will be closed in 7 days if no response is received
- If no response is received within the 7-day notice period, the project will be formally closed
- The Advance Payment is non-refundable for abandoned projects, as production resources were allocated and other projects may have been delayed
- All work completed to date will be delivered to the Client in its current state
- If the Client wishes to resume the project after closure, it will be treated as a new engagement and re-quoted accordingly
10. How to Request a Refund
To request a refund, please follow these steps:
- Email us at hello@reedy1stdecks.site with the subject line: “Refund Request — [Your Name / Project Name]”
- Include the following information:
- Your full name and company name
- Project name and/or invoice number
- Date of payment and amount paid
- Payment method used (UPI, bank transfer, Razorpay, Stripe)
- Detailed reason for the refund request
- Any supporting documentation (screenshots, emails, etc.)
- We will acknowledge your request within 48 hours
- We will review your request and provide a decision within 5 business days
- If approved, the refund will be processed within 7–10 business days
11. Exceptions & Special Circumstances
We understand that life is unpredictable. In cases of genuine hardship or extraordinary circumstances (such as medical emergencies, natural disasters, or business closure), we will consider refund requests with compassion and flexibility, regardless of the standard policy timelines. Please reach out to us directly, and we will do our best to find a fair resolution.
12. Changes to This Policy
We may update this Refund & Revision Policy from time to time. When we make changes:
- The “Last updated” date at the top of this page will be revised
- Material changes will be communicated via a notice on our website
- Active clients will be notified via email if changes affect their ongoing projects
- Changes will not apply retroactively to projects already in progress under an existing Project Scope
13. Contact Us
If you have any questions about this Refund & Revision Policy, or if you need to discuss a specific situation, please do not hesitate to reach out:
Reedy 1st Decks
Email: hello@reedy1stdecks.site
Phone: +91 85551 32498
WhatsApp: +91 85551 32498
Address: 90 Feet Rd, Malahi Pakri, East Indira Nagar, Hanuman Nagar, Patna, Bihar 800020, India
Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST
Our promise: We would rather work with you to make the deck perfect than process a refund. If something isn’t right, talk to us first — we are founders helping founders, and your success is our success.